简介
zammad是一个基于Web的开源服务台与客户支持系统，它提供了各种渠道的连接，如html、表单、电子邮件、SMS短信、网页对话栏、Google、X、脸书、TGbot、Whatsapp等方式接入客户帮助台。
- 支持全文检索。
- 具有灵活的文本模块。
- 立即报告对象的更改。
- 支持自动保存。
- 支持单独升级或设置客户端解决时限。
- 它是可审计的并且经常在银行中使用。
- 允许创建单独的概述。
- 支持各种安全机制，例如设备日志记录和双因素身份验证。
- 提供客户界面，他们可以随时跟踪当前的编辑情况。
- 支持通过 Twitter、Facebook、LinkedIn 或 Google 通过 OAuth 进行外部身份验证。
安装
需要先升级 docker compose 组件，低版本的会提示 yml 配置文件出错。这里的 docker compose 版本以2.29.7为例。详细配置可以参考 https://wiki.waringid.me/x/RgAx
.env
ELASTICSEARCH_VERSION=8.15.2 IMAGE_REPO=ghcr.io/zammad/zammad MEMCACHE_SERVERS=zammad-memcached:11211 MEMCACHE_VERSION=1.6.31-alpine NGINX_PORT=8080 NGINX_EXPOSE_PORT=8080 POSTGRES_DB=zammad_production POSTGRES_PASS=zammad POSTGRES_USER=zammad POSTGRES_HOST=zammad-postgresql POSTGRES_PORT=5432 POSTGRES_VERSION=chaitin/safeline-postgres:15.2 POSTGRESQL_OPTIONS=?pool=50 REDIS_URL=redis://zammad-redis:6379 REDIS_VERSION=7.4.0-alpine RESTART=always # Use a fixed version. You are responsible to update this to newer patch level versions yourself. VERSION=6.3.1-185
zammad.yml
version: '3.8'
x-shared:
zammad-service: &zammad-service
environment: &zammad-environment
MEMCACHE_SERVERS: ${MEMCACHE_SERVERS:-zammad-memcached:11211}
POSTGRESQL_DB: ${POSTGRES_DB:-zammad_production}
POSTGRESQL_HOST: ${POSTGRES_HOST:-zammad-postgresql}
POSTGRESQL_USER: ${POSTGRES_USER:-zammad}
POSTGRESQL_PASS: ${POSTGRES_PASS:-zammad}
POSTGRESQL_PORT: ${POSTGRES_PORT:-5432}
POSTGRESQL_OPTIONS: ${POSTGRESQL_OPTIONS:-?pool=50}
POSTGRESQL_DB_CREATE:
REDIS_URL: ${REDIS_URL:-redis://zammad-redis:6379}
# Backup settings
BACKUP_DIR: "${BACKUP_DIR:-/var/tmp/zammad}"
BACKUP_TIME: "${BACKUP_TIME:-03:00}"
HOLD_DAYS: "${HOLD_DAYS:-10}"
TZ: "${TZ:-Asia/Shanghai}"
# Allow passing in these variables via .env:
AUTOWIZARD_JSON:
AUTOWIZARD_RELATIVE_PATH:
ELASTICSEARCH_ENABLED:
ELASTICSEARCH_HOST:
ELASTICSEARCH_PORT:
ELASTICSEARCH_SCHEMA:
ELASTICSEARCH_NAMESPACE:
ELASTICSEARCH_REINDEX:
ELASTICSEARCH_SSL_VERIFY:
NGINX_PORT:
NGINX_SERVER_NAME:
NGINX_SERVER_SCHEME:
RAILS_TRUSTED_PROXIES:
ZAMMAD_WEB_CONCURRENCY:
ZAMMAD_SESSION_JOBS:
ZAMMAD_PROCESS_SCHEDULED:
ZAMMAD_PROCESS_DELAYED_JOBS_WORKERS:
image: ${IMAGE_REPO:-ghcr.io/zammad/zammad}:${VERSION:-6.3.1-185}
restart: ${RESTART:-always}
volumes:
- /data/zammad/data:/opt/zammad/storage
depends_on:
- zammad-memcached
- zammad-postgresql
- zammad-redis
services:
zammad-backup:
<<: *zammad-service
command: ["zammad-backup"]
volumes:
- /data/zammad/backup:/var/tmp/zammad
- /data/zammad/data:/opt/zammad/storage:ro
user: 0:0
zammad-elasticsearch:
image: bitnami/elasticsearch:${ELASTICSEARCH_VERSION:-8.15.2}
restart: ${RESTART:-always}
volumes:
- /data/zammad/elasti:/bitnami/elasticsearch/data
zammad-init:
<<: *zammad-service
command: ["zammad-init"]
depends_on:
- zammad-postgresql
restart: on-failure
user: 0:0
zammad-memcached:
command: memcached -m 256M
image: memcached:${MEMCACHE_VERSION:-1.6.31-alpine}
restart: ${RESTART:-always}
zammad-nginx:
<<: *zammad-service
command: ["zammad-nginx"]
expose:
- "${NGINX_PORT:-8080}"
ports:
- "${NGINX_EXPOSE_PORT:-8080}:${NGINX_PORT:-8080}"
depends_on:
- zammad-railsserver
zammad-postgresql:
environment:
POSTGRES_DB: ${POSTGRES_DB:-zammad_production}
POSTGRES_USER: ${POSTGRES_USER:-zammad}
POSTGRES_PASSWORD: ${POSTGRES_PASS:-zammad}
image: chaitin/safeline-postgres:15.2
restart: ${RESTART:-always}
volumes:
- /data/zammad/db:/var/lib/postgresql/data
zammad-railsserver:
<<: *zammad-service
command: ["zammad-railsserver"]
zammad-redis:
image: redis:${REDIS_VERSION:-7.4.0-alpine}
restart: ${RESTART:-always}
volumes:
- /data/zammad/redis:/data
zammad-scheduler:
<<: *zammad-service
command: ["zammad-scheduler"]
zammad-websocket:
<<: *zammad-service
command: ["zammad-websocket"]
需要注意：/data/zammad/elasti 需要写入权限，否则该容器会处于一直自动重启状态。chmod 777 /data/zammad/elasti
日常维护
通过指令方式操作内容
docker exec -it zammad-zammad-railsserver-1 /docker-entrypoint.sh rails c
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